Shipping Information

General Information
  • If an order is required by a specific date, please contact us directly or use the comment box on the checkout page to ensure we can accommodate and deliver on time.
  • The shipping methods we use are UPS and the US Postal Service.
  • Packages shipped with UPS and Priority US Postal Service have delivery confirmation.
  • Because packages are no longer in our hands after we ship them out, we are not responsible for lost packages.
  • The estimated number of days for shipping is only an estimate. The day the package is shipped out does not count towards the estimated delivery days.
  • UPS does not ship to P.O. boxes.
  • Pickup for UPS is only on Tuesday and Thursday.
  • We will make every effort to ship your entire order out as quickly as possible, but there is always the possibility of not having an item in stock. In this case, some items may be shipped separately.
  • Shipping charges are not refunded on returned products, weather-related delays/or delayed arrivals due to closed or delayed airport activity.
  •  Other expedited shipping methods do NOT mean you will get your products within that time frame.  We are located in Rural America, UPS and USPS have cut back pickup and deliveries.
  • Your shipping method is applied  AFTER your order has been completed.
 
International Shipping
  • When selecting UPS or USPS please be informed that you will have to pay a brokerage fee when your package arrives. Our shipping fees are for shipping only and do not include any taxes or duties that your country charges on imports. You are responsible to pay this fee when selecting UPS shipping to be able to receive your package. We have nothing to do with your countries taxes and how much they charge on imports.
  • If time is sensitive and you want true tracking and guaranteed delivery times, then we suggest to only use UPS for shipping.
  • Please note that there are certain countries we will not ship to regardless of payment. Please contact us first if you have any questions relating to that.
  • Please call or email to do shipping international charges are not correct on the website.
Rush Processing
Worship Woodworks will try to rush processing on your order for an additional fee provided the following conditions are met:
  • The order is submitted before 8:00 AM CST.
  • The shipping address matches the credit card billing address (i.e. No alternate ship-to address).
  • The order needs to destinate what story you are wanting ASAP, we do not rush the full order.

If you would like to put a rush on your order, please enter the coupon code RUSH at checkout. A rush order means the processing time will be expedited in front of other orders. There is a $17 charge to rush your order. Please put in the note section the date you are wanting the story.
Rush processing does NOT mean expedited delivery. You should specify your shipping preferences at checkout.

IN ALL CIRCUMSTANCES, WORSHIP WOODWORKS MAXIMUM LIABILITY IS LIMITED TO THIS RUSH ORDER FEE ONLY. WHILE WORSHIP WOODWORKS CANNOT GUARANTEE SAME DAY SHIPMENT FOR ALL ORDERS, WORSHIP WOODWORKS WILL PUT FORTH ITS BEST EFFORT TO SHIP ALL RUSH PROCESSING ORDERS IN A REASONABLE AMOUNT OF TIME IF THE ABOVE CONDITIONS ARE MET. OTHERWISE, YOUR $17.00 RUSH PROCESSING FEE WILL BE REFUNDED.

Damage Claims

  • All shipments received in a visibly damaged condition must be reported to the delivery carrier at the time of receipt.
  • Damage claims must be reported to us within 48 hours of receiving your shipment so that we can initiate a claim with the carrier.
  • You must keep the boxes that your order was shipped in for inspection of damages.
  • Please note that all shipments are carefully packaged, and damages due to shipping are very rare!
Missing Items
  • If we have mistakenly left something out of your order, we sincerely apologize. However, after 30 days, missing items are considered available at the current list price. Please check any included paperwork to verify the item is not on backorder, then call to notify us of the omission.
Holidays & Special Days
  • Although our website is open and available to take orders 24 hours a day, 365 days a year, there are days that Worship Woodworks will not be open. Closed Friday, Saturday and Sunday,
    • New Year’s Day (January 1)
    • Memorial Day
    • Independence Day (July 4)
    • Labor Day 1st
    • Veterans Day 11th
    • Wednesday 26th and Thanksgiving Day 27th, 2025
    • Day After Thanksgiving
    • Christmas Day (December 25)